FAQs

F.A.Q
1.How do I order on www.star-uk.net?
Ordering on ballaterholidaycottage.com is easy and safe. If you would like to purchase the products, just click on “add to cart”. You will be directed to the shopping cart page which is a summary of the items you would like to purchase. From this page you can change quantities or delete items. From here, click on continue shopping to return to the page you were on, or just navigate to another product from the categories. Once you are finished shopping, click on “Check Out” to proceed to the credit card processing page. Here you will enter your billing & shipping information.
If you ever have questions or problems using our website, feel free to contact us by email account@star-uk.net

2.What methods of payment do you accept?
We accept credit card payment way like Visa, Mastercard.

3.Do you ship your products worldwide?
Yes, we will ship our products worldwide by National Express Mail, and it usually takes 5-7 days for delivery.

4.How long will it take for my order to be processed and delivered?
Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail.
Currently, we can not offer overnight shipping.

5.How much postage will be charged for each order and how can I track my parcel online?
No matter how many items you purchase per transaction, we only charge £6.99 for shipping.
The tracking number and link would be sent by email once your order has been shipped. You can track your parcel status online with the tracking information we sent to you.

6.What kind of currency do you accept?
At present, we accept USD and GBP. If you are ordering from another country, your credit card statement will reflect the converted amount based on your bank's exchange rate on that day.

7.Are these UGG products authentic?
All of our merchandises are 100% guaranteed brand new. We deal directly through the manufactory worked for UGG. The UGG products we offer are all overstock goods/order from the factory.
They are not covered by UGG warranty and not be authorized by UGG. That’s why we can offer you top quality merchandises at such great discounted prices.
Please be advised you will not get Official UGG invoice thus NO after-sale service available in your local UGG stores, instead the service will be provided by us. If you are looking for a product with full service from UGG, please purchase from the UGG franchised store instead.

8.Can I get after-sale service in my local UGG store?
Sorry. All our products will not be covered by brand stores warranty, that's why we can sell at such discounted prices. However the items can be cared by your local clothes shop at a very low cost.

9.How can I make returns or exchanges?
We provide return and exchange service for our valued customers. Please refer to our return and exchange policy firstly. If you decide to return your order, please contact us by email account@star-uk.net.

10.Things are usually cheaper if they are bought in bulk?
Sure! It will be cheaper if you do a bulk shopping.

11.What should I do if the items were damaged upon receipt?
You need to inform us by sending an email immediately upon receipt of shipment. And refer to Returns & Exchange Policy for the details.
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